This Complaints Procedure has been prepared in accordance with the provisions of Act No. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as "the Act") and applies to goods for which the buyer's rights under liability for defects are exercised during the warranty period (hereinafter referred to as the "Claims") and which the buyer (a consumer within the meaning of Section 52(3) of Act No. 40/1964 Coll., as amended) has purchased from the seller (Jiří Pačinek - Kunratice u Cvikova 147, 471 55 Kunratice u Cvikova).
Warranty conditions
The length of the warranty period is indicated on the tax receipt for the goods. If it is not specified there, it is set by law at 24 months (with statutory exceptions).
If the ordered goods show obvious deficiencies (for example, broken transport packaging) already upon receipt of the goods, the buyer has the right not to accept the goods. In this case, the goods will be sent back to the seller. The buyer is obliged to put everything in order and resend the goods to the buyer as soon as possible.
If, during the use of the goods, defects occur during the warranty period, the buyer may, in accordance with the law and this Complaints Procedure, make a claim.The buyer is entitled to withdraw from the purchase contract in all cases provided for by law. The withdrawal takes effect on the date of acceptance of the goods for complaint by the seller. The seller has the right not to accept the goods for complaint from the buyer if the conditions given by law and the seller's terms and conditions are not met. In the event of withdrawal from the contract, the contract is cancelled from the beginning and the parties are obliged to return to each other all benefits from the cancelled contract.The buyer must hand over to the seller everything he/she/it has received under the purchase contract. If this is no longer well possible (e.g. the goods have been destroyed or consumed in the meantime), the buyer must provide monetary compensation in return for what can no longer be delivered. If the returned goods are only partially damaged, the seller can claim the right to compensation from the consumer and set off its claim against the returned purchase price. In such a case, the seller will only refund the reduced purchase price to the buyer.
Complaint handling
The place of complaint handling is the seller's office. In the case of sending the claimed goods to the seller, the date of receipt of the last part of the goods by the seller is considered as the date of receipt of the claim. And the date of settlement of the claim is the date of handing over the settled claim to the transport service. In this case, the buyer is also obliged to send the claimed goods together with all accessories. The buyer is obliged to prepare the goods for transport in such a way as to avoid damage to the goods, and is also obliged to mark the goods according to their nature (fragile, etc.). In this case, the buyer that is making the claim is responsible for the proper delivery to the seller. Complaints including the removal of defects must be settled without undue delay, not later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. After the expiration of this period, the buyer will be granted the same rights as if it were an irremovable defect.The buyer is obliged to take over the settled complaint as soon as possible at the seller's request, or to agree the terms of transport with the buyer (seller?, translator's note). The seller will declare the claim to be unjustified if: the defect was caused by poor or unprofessional operation, improper handling or use.The rights from the liability for defects of the goods for which the warranty period applies will expire if they have not been exercised within the warranty period.
Address for sending complaints
Pačinek Glass - Kunratice u Cvikova 147, 471 55 Kunratice u Cvikova
Final Provisions
This Complaints Procedure will enter into force on 24 April 2024. Changes reserved.
